DELIVERY & RATES
- All orders received are subject to bank authorization prior to processing. Only authorized orders will be processed.
- Orders are processed for delivery on business days only (Monday to Friday, excluding Public Holidays). We use POSLAJU as our standard delivery courier. Delivery usually takes between 3 to 5 business days for West Malaysia and 3 to 5 business days for East Malaysia.
- Orders are dispatched for delivery between 9.00am – 6.00pm from Monday to Friday and 9.00am – 1.00pm on Saturday.
- We only deliver to addresses in Malaysia for the current time being.
- We understand that getting your purchased orders quickly is important to you, so we make every effort to process and deliver your orders as soon as we can. To ensure prompt delivery, kindly ensure that you provide us with an accurate delivery address, contact details including telephone number and email address. Failure to do so may risk our courier service being unable to deliver in a timely and prompt manner.
- In the event that we fail to deliver to you at the delivery address provided by you, we will make a subsequent (2nd) attempt at the specified delivery address. You will receive a “Sorry Card” at the 2nd attempt and if POSLAJU does not receive any feedback from you, we regret to inform you that your package will be returned to us.
PROOF OF DELIVERY
- Our courier service may request for a signature from the intended recipient of the items purchased. In circumstances where our courier service fails to deliver to the intended recipient, it may deliver the order to the reception of the recipient’s address, and obtain a signature from the receptionist as a proof of delivery.
- Orders placed and received on business days (Monday to Friday, excluding public holidays) are processed on the same day in the order in which they are received. Orders placed after 11.00am would be considered as next day purchase for courier purposes. Orders placed and received on weekends (Saturday or Sunday) will be processed the next business day (Monday).
- We will send you a confirmation email for your order after your payment is verified and authorized by the Bank and we have accepted your order. The confirmation email will contain your order details including customer details, product description and delivery address. If you do not receive the order confirmation email within 3 business days, please check your order summary in “My Account” or your email junk folder. Alternatively, you may also contact our Customer Service team at firstname.lastname@example.org.
REPORT ORDER PROBLEM
- If you find that the items you have ordered are damaged upon delivery, please report to email@example.com within 2 days from the date you receive the product with supporting evidence and receipt number. Any reimbursement is subject to our discretion.
- If in the event that any product is missing from your order, please report to our Customer Service team at firstname.lastname@example.org within 2 days from the date you receive the product and we will attend to your report.
- While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.
OUT OF STOCK ITEMS
- We strive to deliver your order within the delivery time stipulated. However please note that in the event of stock unavailability of items ordered, we will inform you within 2-3 business days and we seek your kind understanding in the delay of the shipment pertaining to stock availability. We do not accept back orders.
- If you have any questions on items that are not available online, please contact our Customer Service team at email@example.com.
- If you buy APRIL 22’s products from unauthorized retailers, websites or other unauthorized sources, we regret that we cannot assist you with any problems that you may encounter.
- If you have any questions on our return policy, please contact our Customer Service team at firstname.lastname@example.org and it would be our pleasure to assist you.
- Product prices listed on APRIL 22 website are subject to change without advanced notice.
CANCELLATION OF ORDER
- We regret to inform that orders cannot be cancelled once placed. Kindly ensure you have checked and validated all details and information before you proceed with payment.
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